FAQ
Frequently Asked Questions
Clear answers for the most common questions about shipping, payments, and package handling.
Help Center
FAQ
You pay after we receive and price your package, unless a different arrangement is agreed in advance.
After your package is received, our team reviews it, calculates the shipping and service costs, and the total amount appears in your dashboard.
Yes. You can pay using the Moroccan bank account shown on the payment methods page or in your dashboard when payment is required.
Yes. If PayPal is enabled for your shipment, you can use the PayPal option shown on the payment methods page or the payment instructions shared with you.
Upload your payment proof from your dashboard. Our team will review it and confirm your payment status as soon as possible.
Yes. With our Buy For Me service, you can send us the product link and request purchase assistance from Europe.
Use the tracking page and enter your tracking number to see the current shipment status and latest updates.
For urgent questions about payment, package status, or shipping instructions, contact us directly on WhatsApp.